• All prices are fully inclusive of VAT at 20% and Service.
  • All prices are per room, Twin and Double room rates are based on a maximum of two persons sharing and are subject to availability.
  • Classic room rates are based on one or two adults sharing a room, where 3 or 4 adults are sharing a room there will be an additional charge of £30.00 per person including breakfast.
  • All prepayments are non-refundable.
  • Dinner, Bed & Breakfast rates includes 3 course dinner. Supplements may apply for certain dishes.
  • All rooms have private en-suite facilities, please state your preference of bath or shower at time of booking and we shall endeavor to meet your request.
  • The Management cannot guarantee that the accommodation booked will be available before 3.00 pm. We kindly request you to vacate bedrooms by 11.00am on the day of departure.
  • Free Wi-fi is available throughout the hotel. Please ask for connection details on check-in.
  • Small dogs may be permitted at the management's discretion and in selected guest bedrooms only. It is the owner's responsibility to make sure that other residents are not disturbed and any damage however caused may be charged following departure.
  • The organising client will be responsible for any damage or loss suffered by the Hotel as a result of any action by a member or members associated with the booking. The Client shall procure that any of its guests shall not act in an improper or disorderly way, leave promptly at the appropriate time and comply with reasonable requests by the Hotel's employees.
  • General cancellation policy is 48 hours with the exception of bookings made via the advanced purchase rate plan which are non refundable in any circumstance. A cancellation charge of up to 100% may be made if you cancel within 48 hours prior to your arrival and we are unable to re-let your accommodation.
  • All bedrooms are nominated as non-smoking, there will be a cleaning charge of £100 per room, which may be applied after departure and we may choose to alert the authorities to any suspected offence.
  • All Guests using the facilities of the Hotel must comply with all regulations concerning licensing, fire, health and safety.
  • It is prohibited to consume food and drink on the premises not supplied by the Hotel.
  • Special or Seasonal Events – (including Hogmanay for example). The full balance for your inclusive break/package is required at least 28 days before the event. We strongly advise that you organise adequate travel insurance to cover you in the event of cancellation of these events. All deposits for these events are non-refundable and non-transferable.
  • Payments: Cheques are accepted only for amount covered by valid card. All major credit, debit and charge cards accepted. No credit facilities are offered unless pre-arranged in writing before arrival.
  • By making a booking with the Cross Keys Hotel, you are entering into a direct contractual relationship with AKB Developments Limited trading as Cross Keys Hotel.
  • AKB Developments Limited, Company Number SC445038, Registered Office: Ladhope Vale House, Ladhope Vale, Galashiels, Selkirkshire, Scotland TD1 1BT.